Get in touch!

Prefer a human touch? Give us a call or send us some snail mail.

If you have tried to contact our customer service team recently to make changes to your policy, you may have noticed that we are experiencing a high call volume. This unfortunately is resulting in long hold times. We apologize for the inconvenience and in the meantime, here are a few ways you can reach us more efficiently: 

  1. Log-in to our customer portal – This is the best way to avoid waiting on hold. On our portal you can make a payment, change your payment method, update your contact details, update your draft date, change your beneficiary, and view your coverage details. Not sure how to log-in? Click here to create an account. 
  2. Check our website FAQs – Many common questions and solutions are available on our website in the Help Center. If you have questions about payments, click on the "Payments" oval to see a list of common questions. You may be able to find the answer you're looking for much quicker than you think.
  3. Contact us via email – If your inquiry is not urgent, consider sending us an email at customerservice@lumico.com

What can we help you with?

Life Insurance Health Insurance

   We've made some changes to our contact information.


To reach the correct service team, you will need your policy number. It's 8 characters long and can be found on the front page of your policy or at the top of most of our letters. 

Once you have your policy number, see below for contact information.

Still don't know your policy number?
Don't worry - call us at 1-866-440-4047, and we'll get you to the right place!

Keep in mind that contacting the wrong service team may cause some delays.

If your policy starts with “G” or “L”

Call us at 1-866-440-4047

Mail
P.O. Box 83303
Lincoln, NE 68501-3303

Email*
customerservice@lumico.com

Hours of operation:

M-F: 9 AM to 5:30 PM EST

If your policy starts with “F”

Call us at 1-800-589-0087

Mail
123 Town Square Pl #798
Jersey City, NJ 07310

Email
support@lumico.com

Hours of operation:

M-F: 8 AM to 7:30 PM EST

*Lumico Customer Service can only accept email correspondence from the email address listed on the policyholders account.

Phone
1-855-774-4491

Mail
P.O. Box 10875
Clearwater, FL 33757-8875

Hours

Monday to Thursday: 9AM – 6PM ET

Friday: 9AM – 5PM ET

Contact us - health